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We’ve always got your back.

Our award-winning Support, Services
and eLearning teams stand ready to
assist you with answers to your questions
and expertise to resolve any issues or
problems you may encounter.

We appreciate when Delinea support looks at our logs and explains what they mean. Sharing their greater experience helps us to be more efficient at our jobs.

There are a few companies that I deal with that have shown exemplary performance when dealing with support issues and Delinea is one of them. They bend over backwards to make sure we have everything we need and that their products are working properly. I really do appreciate it. Thank you.

Delinea has very knowledgeable technical team and we are very happy with the support they provide us whenever we need it. Thank you and please keep up the good work.

Support is always enjoyable! I never seem to have a bad experience with Delinea and I am always kept well informed on all service requests.

Delinea is one of the best companies/products I have worked with. The product is well-engineered with ease of installation and support in mind. If support is needed, everything and everyone is prepared to (successfully!) solve the problem in a professional and timely manner.

Global Technical Support Telephone Contacts

Americas

Hours: 8 am – 8 pm ET

+1 202 991 0540

EMEA

Hours: 8 am – 8 pm GMT

UK: +44 20 3880 0017
Germany: +49 69 667737597

 
 

APAC

Hours: 8 am – 8 pm PHT

Philippines: +63 28 231 3885
Singapore: +65 3157 0602
Australia: +61 3 8595 5827
New Zealand: +64 9-887 4015

Observed Holidays

Support services will be available in reduced capacity during the observed holidays.

Americas

2-Jan New Year's Day
16-Jan Martin Luther King Day
20-Feb President's Day
29-May Memorial Day
19-Jun Juneteenth
3-Jul Independence Day
     (Day Before)
4-Jul Independence Day 
4-Sep Labor Day
23-Nov Thanksgiving
24-Nov Thanksgiving
   (Day After)
25-Dec Christmas Day
26-Dec Christmas Day
   (Day After) 

EMEA

1-Jan New Year's Day
  
  2-Jan
  
  New Year's Day
      (Day After)

7-Apr Good Friday
10-Apr Easter Monday
1-May May Day
29-May Late May Bank Holiday


28-Aug


August Bank Holiday
25-Dec Christmas Day

26-Dec

Boxing Day

APAC

7-Apr Maundy Thursday

 
  8-Apr

 
  New Years Holiday

 
  1-May
   
  Labor Day
12-Jun Independence Day
21-Aug Ninoy Aquino Day
 
  28-Aug
 
 National Heroes Day
 
  1-Nov
 
 All Saints Day
   
   2-Nov
 
 All Souls Day
30-Nov Bonifacio Day
8-Dec Feast of the Immaculate Concepcion of Mary
25-Dec Christmas Day
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Support Plans designed to meet your specific needs

Increase the productivity of your IT staff with an extended team at Delinea determined to help you succeed and achieve a higher return on your investment.

Our support plans include the right combination of proactive and reactive support, training, Annual Operations Health Checks, best practice recommendations and other resources designed to:

  • Drive Delinea adoption
  • Increase user productivity
  • Ensure business continuity and minimize risk

A designated team of trusted advisors who will ensure engagement and success with the Delinea solution deployment and help you get the most out of your purchased products and services, as well as expedite resolutions to obstacles that may be encountered along the way.

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